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    Terms & Conditions

    I. General information

    The Seller and Producer off all items is Franc Textil Sp. z o.o., located in 58-130 Zarow, Poland, ul. Przemyslowa 10.

    The Customer is any person who made a purchase on www.dekoria.us.

    By making a purchase on www.dekoria.us the Customer declares that they have read and accepted the following terms and conditions. Dekoria reserves the right to update or modify these terms and conditions at any time without prior notice.

    II. Terms of sale

    By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

    Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

    In order to contract with Franc Textil you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Franc Textil retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

    1. Pricing and availability

    Whilst we try that all details, descriptions and prices which appear on www.dekoria.us are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All prices are not inclusive of VAT.

    2. Payments

    Payment of the product prices and relevant shipping costs must be made using one of the procedures indicated in the order form. The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when you place your order.

    3. Delivery

    Your order will be delivered directly to your specified delivery address with UPS. Please ensure you choose an address where someone will be able to receive the package Monday through Friday, from 9 AM to 5 PM. When the package is on its way to you, you will receive an email with your tracking number and a tracking link. For more information please contact us: customerservice@dekoria.us.

    For orders under $800, there are no custom and duty fees or brokerage/handling charges. However for orders over $800, duty/customs and brokerage/handling fees still exist and the receiver is responsible for the payment of duties and taxes when applicable. Unfortunately, we are unable to itemize these charges on our checkout page because they are determined by your local authorities. When in doubt, try www.dutycalculator.com or get in touch with your local customs office. Personal information/identification may be required by the shipping company for custom clearance purposes.

    III. Return right

    Customer is entitled to cancel the contract without any penalty within 14 (fourteen) working days of receipt of the products purchased on www.dekoria.us.
    To cancel the contract and return the products you shall use the return form.
    
Please check your purchase immediately upon delivery, and if you wish to organise a return, contact us within 14 working days of the date you received the parcel. 
For a full refund, the item(s) must be unused, unwashed and not damaged.
 Purchases must be returned in their original packaging
    The goods must be returned by dispatching the package through the shipping agent indicated by Franc Textil.

    The costs you will have to bear are the shipping costs of the return should you decide to return a non-defective item. In the case of defective items, Franc Textil will pay for the return shipping cost. The return right - besides compliance with the terms and procedures described at paragraphes above shall be deemed correctly exercised once the following conditions have been fully met.


    Franc Textil shall refund the sums already paid for the purchase of products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to Franc Textil, as in the case where the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered. In this last case you may use the return form.

    Franc Textil shall refund sums already paid as soon as possible and in any case within 30 (thirty) working days from the date on which it became aware of your decision to exercise your return right, we will promptly start the procedure for refunding the sums, after having confirmed that the terms and conditions  have been duly complied with.

    The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.
    Franc Textil has chosen UPS (which can be contacted at toll free number) as official package delivery companies for returning products purchased on www.dekoria.us. You may return products to Franc Textil through UPS following the instructions on the return form. This enables Franc Textil to pay for the shipping costs, when applicable, and to track the package at any time. If you decide to return products using a different shipping company other than the one indicated by Franc Textil, shipping costs will be charged to you, and you will be responsible for any loss or damage to the products.


    IV. Data protection

    1. The Customer's data is managed in compliance with the Data Protection Act.

    V. Intellectual Property Rights

    www.dekoria.us's contents, including but not limited to, works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material in any format, including menus, web pages, graphics, colours, tools, fonts and design of the web site, layouts, methods and software are protected by copyright and by any other intellectual property right of Franc Textil and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of www.dekoria.us and of its contents is not allowed without Franc Textil's written consent. Franc Texti has the exclusive right to authorise or prohibit direct or indirect, temporary or permanent reproduction by any means and in any form, in whole or in part of its contents. 

As far as the use of www.dekoria.us is concerned, you are only authorised to display the web site and its contents. 

You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying www.dekoria.us and its contents and which have no independent economic significance.


    VI. Trademarks and domain

    Franc Textil is the exclusive owner of the logos and registered trademarks "Dekoria" and "www.dekoria.us" and of any other sign which includes the word "Dekoria" and of the domain name "www.dekoira.us". 



Any unlawful and unauthorised use of such trademarks is prohibited and gives rise to serious legal consequences.


    VII. Governing Law

    These General Terms and Conditions of Sale and the contract with Franc Textil are governed by Polish law.







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    Our customer service team will answer all types of questions-
    kindly and competently!

    customerservice@dekoria.us
    Contact Us+48-74-649 97 27